General Sales Conditions
Conditions générales de vente en français
Allgemeine Verkaufsbedingungen in Deutsch
1. Sales Price and Payment Method
All of our prices are in Swiss Francs and include local sales tax. Shipping charges are not included in the prices shown. We accept the following payment options: Postcard (debit card), as well as all major credit cards. We can accept neither EC-Direct nor cash, except for purchases made at the physical premises of Lavaux Vinorama, Rivaz, Switzerland.
2. Validity of Conditions and Price
The published prices at the time of ordering will be determinant. Lavaux Vinorama reserves the right to modify its selections, vintages, prices, conditions and availability of wines. Lavaux Vinorama will not be held responsible for damages, indemnities or interest in the case of inadvertent errors or errors due to faults in printing, publishing or composition.
3. Sales to Minors
The law prohibits the sale of spirits, liquors and alcopops to persons less than 18 years of age, as well as the sale of wine, beer and cider to persons less than 16 years of age. In order to satisfy these legal requirements, especially for our Online Cellar, we may ask you to furnish your date of birth. Employees of Lavaux Vinorama SA have the right at any time to verify the age of a customer on the premises, by asking for a piece of identity. By placing an order, the online client confirms that their age is at least 18.
4. Foreign Sales
At this time, we sell exclusively to clients in Switzerland and the Principality of Liechtenstein. We are currently considering the possibility of foreign and overseas sales, therefore we invite you to return to this site regularly for updates.
The minimum order is 6 bottles of a particular wine.
6. Orders of Mixed Single Units
It is possible to order wines by the single bottle if they are part of our assortment “Lavaux Vinorama”, and are indicated as such on our Online Cellar. The prices per single bottle are slightly higher, and are indicated.
The minimum for an order of mixed single bottles is 6 bottles.
The prices on the Lavaux Online Cellar website are for wines picked up by the customer at Lavaux Vinorama. In case of a home delivery, the cost of delivery will be added.
The tariffs* found on the site are for delivery to any address throughout Switzerland and Liechtenstein, and are divided into three separate geographic zones.
|*||While the tariffs shown at the moment of ordering are normally valid, the Lavaux Online Cellar reserves the right to adjust the transport fees without notice, according to eventual changes in the conditions of the transporter.|
For orders above CHF 1500.00, shipping is included.
Orders are generally delivered by our logistical partners within 12 working days. We cannot be held responsible for damages occasioned by a delay in delivery.
If delivery is not possible due to the absence of the buyer at the given address, the merchandise will be placed on a later delivery schedule, at no extra cost.
While ordering, the purchaser has the possibility (for a small fee) to fix a delivery appointment by way of telephone or email.
It is strongly recommended that the client check the integrity of their order upon reception.
In case of discrepancies or damage, you must inform us within 7 days of reception. We will replace or correct the order according to the order as originally received. We guarantee the replacement of the merchandise free of charge as long as the wine is still available. A refund is not possible, except in the situation that a wine is no longer available, in which case the refund will be affected by a merchandise voucher, or directly by way of the credit/debit card used to make the original purchase. Incorrect orders will be replaced free of charge, as long as they are returned sealed and undamaged in their original packing, and accompanied by their shipping receipt. “Corked” or defective wines will not be replaced, except in the case of problems found in more than one bottle of the same wine, in which case bottles returned at least ¾ full and with the original cork will be replaced free of charge, as long as the wine is still available. A refund is not possible, except in the situation that a wine is no longer available, in which case the refund will be affected by a merchandise voucher, or directly by way of the credit/debit card used to make the original purchase, at the latest one year from the purchase date.
As far as allowed by law, we decline all responsibility in relation to the offering of our Online Cellar and delivery. Notably, photos and texts illustrating and describing the products are not contractual, but supplied as general information. In no way can we be held responsible for damages direct or indirect, fortuitous or consecutive, whatever the nature, consequent to the use of our products.
10. Data Protection
We do our utmost to protect your personal information in a confidential manner according to Federal Swiss Law on the Protection of Data (LPD), and not to furnish this to any third parties without your consent.
11. Security and Internet
Your Internet order is protected using SSL3 encoding. Your credit card information is protected at all times, and cannot be accessed by third parties. It is possible that your browser might ask you if you want to accept cookies. In case you accept, a temporary identification number is recorded during your visit to our Online Cellar. This ID number is used exclusively to simplify communication during the order process. Once you leave the site, the number becomes null and void. No data on your computer is accessed or recorded.
12. Application of the General Sales Conditions
All orders placed with the Online Cellar website are covered under the present General Sales Conditions, which will be applied to the exclusion of all other conditions. These General Sales Conditions are communicated during the process of order validation, recording of the order being contingent upon their acceptance. In placing an order, you confirm that you have read and are in agreement, without reservation, with the terms of these Conditions. Lavaux Vinorama SA reserves the right to modify the General Sales Conditions at any time by publishing a new version on the present website. The newest version will prevail for all orders made after its publication.
Lavaux Vinorama SA manages and is responsable for the Lavaux Wines Online Cellar.
Contact information :
Lavaux Vinorama SA
Route du Lac 2
Case postale 118
tél. +41 21 946 31 31
14. Applicable Law and Jurisdiction
Swiss law is applicable exclusively. Legal jurisdiction is Lausanne.